Privacy Policy
Last updated September 6, 2026
Our commitment
Portrait Pros uses customer information to provide portrait sessions, booking, payment, gallery delivery, support, and communications requested by our customers. This policy explains the information we collect and the choices available to you.
Information we collect
Depending on how you use Portrait Pros, we may collect:
- Contact information such as your name, email address, phone number, and mailing address.
- Appointment, service, order, payment-status, gift-card, and gallery information.
- Marketing preferences and records of when and how you provided or withdrew consent.
- Messages, support requests, and other information you choose to provide.
- Device and usage information needed to secure accounts, galleries, and our services.
Payment card details are processed by our payment providers. Portrait Pros receives transaction information but does not store complete card numbers.
How we use information
- Schedule and manage portrait appointments and fulfill purchases.
- Securely verify access to private galleries and customer accounts.
- Send requested service, appointment, order, gallery, and customer-care communications.
- Send promotional email or text messages only when the customer has opted in to that channel.
- Maintain records, prevent fraud, improve our services, and comply with legal obligations.
Your mobile information is not sold or shared for marketing
Portrait Pros does not sell, rent, or share mobile phone numbers, SMS opt-in data, or text-message consent records with third parties or affiliates for their marketing or promotional purposes. SMS consent is used only for the Portrait Pros messaging program and is not transferred to another business for its own marketing.
We may provide mobile information to service providers acting on our behalf—such as telecommunications, hosting, security, and customer-support providers—only as needed to deliver messages, maintain preferences, protect the service, or comply with law.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out of SMS messages or HELP for assistance. Opting out of marketing texts does not prevent essential messages you separately request, such as a one-time gallery verification code.
Retention and security
We retain information for as long as reasonably necessary to provide services, maintain transaction and consent records, resolve disputes, and meet legal obligations. We use administrative, technical, and physical safeguards designed to protect customer information, but no system can guarantee absolute security.
Your choices
You may unsubscribe from promotional email using the link in an email and from SMS by replying STOP. You may ask us to review, correct, or delete eligible personal information or update your marketing preferences by contacting us. Certain appointment, transaction, legal, or security records may need to be retained.
Children and policy updates
Our purchasing and messaging services are intended for adults. Portrait sessions may include minors with a parent or guardian's authorization. We may update this policy as our services or legal obligations change and will post the revised date on this page.
Contact us
Questions or privacy requests can be sent to thestudio@itsportraitpros.com or made by calling 866-476-4763. You may also visit us at 6801 Northlake Mall Dr., Suite 152, Charlotte, NC 28216.
For messaging program rules, read our Terms and Conditions.