Privacy Policy

Our commitment

Portrait Pros uses customer information to provide portrait sessions, booking, payment, gallery delivery, support, and communications requested by our customers. This policy explains the information we collect and the choices available to you.

Gallery availability and deletion

New galleries: non-watermarked photos are available for 14 days from delivery; watermarked proofs and Master Edit Examples are available for 30 days from publication. We send a final download reminder on day 13 and a final-purchase reminder on day 29 by email and, where permitted, text. Expired gallery files are deleted. Download your digitals and keep a backup. Existing galleries keep their previously assigned retention periods; see the dates in your gallery.

Dates are shown in Eastern Time. Photos delivered on different dates may have different expiry dates. Later purchases receive their own download window. Files needed to fulfill a paid order may be held until that work is completed. Final reminders use the contact information and communication preferences on file; delivery depends on the email provider and mobile carrier.

Information we collect

Depending on how you use Portrait Pros, we may collect:

• Contact information such as your name, email address, phone number, and mailing address.
• Appointment, service, order, payment-status, gift-card, and gallery information.
• Marketing preferences and records of when and how you provided or withdrew consent.
• Messages, support requests, and other information you choose to provide.
• Device and usage information needed to secure accounts, galleries, and our services.

Payment card details are processed by our payment providers. Portrait Pros receives transaction information but does not store complete card numbers.

How we use information

• Schedule and manage portrait appointments and fulfill purchases.
• Securely verify access to private galleries and customer accounts.
• Send requested service, appointment, order, gallery, and customer-care communications.
• Send promotional email or text messages only when the customer has opted in to that channel.
• Maintain records, prevent fraud, improve our services, and comply with legal obligations.

Sharing and service providers

For print orders shipped within North Carolina, Portrait Pros and Prints From Phone use the U.S. Census geocoder to identify the delivery county for sales-tax calculation. We send the street address, city, state, and ZIP code for this lookup, but not the recipient's name, apartment or suite field, email, phone number, payment details, or photographs. If the county cannot be verified, shipped checkout stops for review rather than guessing a tax rate. USPS receives the destination ZIP and package details to quote shipping; Stripe receives the checkout information needed for payment.

We may share information with providers that help us operate Portrait Pros, including payment processors, communications providers, hosting and storage providers, and professional advisers. These providers may use information only to perform services for us or as required by law. We may also disclose information to protect customers, prevent fraud, respond to lawful requests, or complete a business transaction subject to appropriate safeguards.

Retention and security

We retain information for as long as reasonably necessary to provide services, maintain transaction and consent records, resolve disputes, and meet legal obligations. We use administrative, technical, and physical safeguards designed to protect customer information, but no system can guarantee absolute security.

Your choices

You may unsubscribe from promotional email using the link in an email and from SMS by replying STOP. You may ask us to review, correct, or delete eligible personal information or update your marketing preferences by contacting us. Certain appointment, transaction, legal, or security records may need to be retained.

Children and policy updates

Our purchasing and messaging services are intended for adults. Portrait sessions may include minors with a parent or guardian's authorization. We may update this policy as our services or legal obligations change and will post the revised date on this page.

Contact us

Questions or privacy requests can be sent to thestudio@itsportraitpros.com or made by calling 866-476-4763. You may also visit us at 6801 Northlake Mall Dr., Suite 152, Charlotte, NC 28216.

For messaging program rules, read our Terms and Conditions.